How do I place a captions order?

Whether you want to order captions, transcripts, or videos with burned-in captions, the ordering process is the same because you get all of these things included with every order.

Once you're ready to have some files captioned, you'll need to upload them to EcoCaptions. Look for the Upload Files button in the navigation bar.

Clicking that will open a new order page. Drag and drop your files, or hit the Browse Files button.

Navigate to your file, select it, and choose Open. Note that you can upload multiple files at once.

Your files will begin uploading. The time to upload will depend on the size of your files and your connection speed. Next, you'll be prompted to enter you email so we may update you on your order.

You'll then see a list of files that have been added and their current upload progress. In this screenshot, we can see the file has finished uploading, and we're shown its duration and cost. If we need to caption a language other than English, we can set that in the dropdown beneath the file name.

Choose Add More Files if you want to add more files to the order. Otherwise, proceed to the next step by hitting Choose Options.

First, you should decide if you want AI-generated captions or human-edited captions. There will be a different set of options depending on what you select.

Use the Help (?) icon to see examples or more information on each option.

Once you've set your options, click Check Out to get to the payment page. Most major cards and wallet services are accepted. After you've entered in your payment details, tap Pay Now to pay and submit your order.

You'll be taken to page displaying the result of your order.

You're all done. Work will begin on your files, and we'll let you know when they're ready.

What's next?

How do I access my dashboard?

How do I download different formats?

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